Cancellation policy
Order Cancellation Policy – Pathpavers
Thank you for shopping with Pathpavers.
We work hard to process orders quickly and efficiently for riders across India. Please read our cancellation policy carefully before placing an order.
1. Order Cancellation by Customer
Before Dispatch
Orders may be requested for cancellation only before they are processed or dispatched from our warehouse/store.
Cancellation requests are subject to approval by Pathpavers.
After Dispatch
Once an order has been dispatched, shipped, or handed over to the courier partner, it cannot be cancelled.
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2. Refund Against Cancelled Orders
Prepaid Orders
Approved cancellations for prepaid orders may be processed in the form of:
Original payment reversal, OR
Store Credit, at the sole discretion of Pathpavers unless otherwise committed earlier.
COD Orders
COD orders that are repeatedly cancelled or refused at delivery may lead to restriction or suspension of COD access for future purchases.
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3. Non-Cancellable Orders
The following orders are generally non-cancellable:
Special order/import items
Custom-built or made-to-order products
Products specifically procured on customer request
Clearance or final sale items
Installed or workshop-fitment orders once processing has started
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4. Cancellation Charges
Pathpavers reserves the right to apply reasonable cancellation or payment gateway charges in cases including but not limited to:
Special procurement
Bulk orders
International sourcing
Customer-requested order modifications
High-value transactions
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5. Order Modification Requests
Customers may request:
Address changes
Product changes
Size changes
only before dispatch and subject to:
Stock availability
Operational feasibility
Approval by Pathpavers team
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6. Failed Deliveries & Refused Orders
If a customer:
Refuses delivery,
Is unavailable repeatedly,
Provides incorrect address/contact details,
Pathpavers reserves the right to:
Deduct shipping/logistics charges,
Deny future COD orders,
Issue only partial store credit where applicable.
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7. Cancellation by Pathpavers
Pathpavers reserves the right to cancel any order due to:
Stock unavailability
Pricing or listing errors
Fraud suspicion
Payment verification failure
Logistics restrictions
Brand restrictions or import issues
In such cases, customers will be informed and appropriate resolution/store credit/refund assistance will be provided.
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8. Processing Timeline
Approved cancellation requests are typically processed within:
5–10 working days for payment reversals (if applicable)
24–72 hours for Store Credit issuance
Actual timelines may vary depending on banks/payment gateways.
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9. Rights Reserved
Pathpavers reserves the right to:
Refuse abusive cancellation requests
Restrict repeat offenders
Modify this policy without prior notice
Make the final decision on all cancellation disputes
“By placing an order on Pathpavers.com, the customer agrees to the Cancellation, Return & Store Credit Policies.”