Frequently Asked Questions
Frequently Asked Questions (FAQ) – Pathpavers
Orders & Shipping
1. How long does shipping take?
Most orders are dispatched within 24–72 working hours. Delivery timelines may vary depending on product availability and your location.
2. Do you ship across India?
Yes, we ship pan India.
3. Can I track my order?
Yes. Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp.
4. Do you offer Cash on Delivery (COD)?
COD availability depends on product category, order value, and serviceability in your area.
5. Why is my order delayed?
Delays may happen due to courier issues, weather conditions, stock transfers, or high order volumes. Our team will keep you updated in such cases.
Returns & Exchanges
6. What is your return policy?
Returns are accepted within 14 days from the date of delivery/purchase, subject to product condition and approval.
7. Will I get a refund?
No cash or bank refunds are provided. Approved returns are processed only as Pathpavers Store Credit.
8. Can I exchange a product if the size does not fit?
Yes, size exchanges are possible subject to stock availability and product condition.
9. Are discounted or clearance products returnable?
No. Sale, clearance, and heavily discounted products are generally non-returnable unless received damaged or incorrect.
10. What products are non-returnable?
Used riding gear, installed accessories, electronics, lubricants, hygiene products, special imports, and custom orders are non-returnable.
Products & Authenticity
11. Are all products genuine?
Yes. We deal only in genuine and trusted motorcycle riding gear, accessories, luggage, tyres, and performance products.
12. Do products come with warranty?
Most brands offer manufacturer warranty support. Warranty terms vary brand to brand.
13. How do I know if a product fits my motorcycle?
You can contact our support team before ordering. Sharing your motorcycle model and year helps us guide compatibility correctly.
14. Do you help with riding gear sizing?
Yes. Our team can help you choose the correct size for jackets, gloves, helmets, boots, and riding pants.
15. Do you stock international brands?
Yes. Pathpavers offers more than 80 premium international motorcycle brands along with trusted Indian brands.
Store & Workshop
16. Do you have physical stores?
Yes. Pathpavers operates physical retail stores and workshop facilities in Delhi NCR.
17. Do you provide accessory installation?
Yes. Professional fitment services are available for accessories, luggage systems, lighting, navigation systems, crash protection, and more.
18. Do you service motorcycles?
Yes. Our workshop handles:
- General servicing
- Tyre changes
- Accessory fitments
- Chain maintenance
- Touring preparation
- Motorcycle inspections
19. Can I book workshop appointments?
Yes. Advance appointments are recommended for faster service. Use our online booking system www.pathpaversworkshop.orgÂ
Payments & Support
20. What payment methods do you accept?
We accept:
- UPI
- Credit/Debit Cards
- Net Banking
- Wallets
- Selected EMI options
21. Is online payment secure?
Yes. Payments are processed through secure and trusted payment gateways.
22. How can I contact Pathpavers?
You can reach us through:
- Website contact form
- Phone support
- In-store visits
23. Do you help riders plan touring setups?
Absolutely. Our team regularly helps riders select luggage systems, navigation mounts, riding gear, hydration solutions, and touring essentials.
24. Why should I buy from Pathpavers?
Because we are riders ourselves. We focus on:
- Genuine products
- Expert guidance
- Professional installations
- Trusted riding community support
- Touring experience
- After-sales assistance
25. Which are the best motorcycle accessories for touring?
Popular touring essentials include:
- Saddle stays
- Top boxes
- Mobile mounts
- Auxiliary lights
- Riding jackets
- Gloves
- Crash guards
- Tyre inflators
26. Which riding gear is compulsory for long rides?
Recommended riding gear includes:
- Certified helmet
- Riding jacket
- Riding gloves
- Riding pants
- Riding boots
- Rain gear
- Hydration system
27. Which helmet is best for touring in India?
The best helmet depends on riding style, comfort, certification, ventilation, and budget. Our team can help you select the right touring helmet.
28. How often should motorcycle chains be cleaned?
For regular touring and city use, chain cleaning and lubrication is recommended every 500–700 km depending on riding conditions.
29. What accessories should I install first on a new motorcycle?
Most riders start with:
- Crash protection
- Mobile holder
- Riding gear
- Auxiliary lights
- Luggage solutions
- Better tyres depending on usage
30. Does Pathpavers install accessories purchased online?
Yes, installation support is available for many products purchased through our website or stores.